Returns & Exchanges
At Knya, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 15-day return and exchange policy for all unworn and unwashed apparel.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Check
Ensure all garments are in their original condition with tags intact; our team will review your request within 24-48 hours.
Schedule Pickup
Once approved, we will arrange a complimentary reverse pickup from your delivery address at a time convenient for you.
Refund Processing
After the item reaches our warehouse and passes inspection, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing